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Good customer service

I love good customer service!  Who wouldn’t?!  I would say that in general retail customer service in New Zealand is pretty darn impressive, certainly when comparing it to the indifferent service level offered in the UK.  Every shop you enter in NZ finds you receiving a greeting, whether it’s a shoe shop or pharmacy, and an offer of assistance.

Today I had another nice experience.  After struggling to find Filofax diary refills (none of this electronic diary stuff for me, thanks) I went to Filofax’s website and made contact with a Kiwi distributor of Filofax, Eurobrands.

A swift response from Eurobrands pointed me in the direction of Zany, copied into Eurobrand’s email to me, who could take my order and send it out to me.  Zany received the cc’d email and took the liberty of emailing me the details of the products available and confirming how I could order, which I promptly did.  My 2011 diary is on it’s way.

Fabulous! Don’t you just love good customer service?!

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New Zealand Residence Permit

That’s me, I am now officially a New Zealand Resident!

Amazingly, the process was waaay quicker than I anticipated and I even got my Passport stamped within 24 hrs of handing it in!  Having been told it may take a year, in the end it took a few months for the process from applying to getting my Passport stamped,… although, of course I am a lot poorer for the process :-(

I am completely baffled about what happens when I leave the country, ..it seems I can’t just come and go without any further paperwork… but having just bought a house we ain’t going anywhere far so I will worry about that another time :-)

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Buying a House in Wellington, NZ

We have done it – we bought a house! …in Wellington, …oh my, in New Zealand, at the whole other side of the world! :-o

House!

House!

After a long slog over many months, sacrificing every Sunday to Open Homes, taking shoes off at cramped doorways, dashing from work of an evening to make another viewing appointment across the city, meeting many an Agent and finally realising that a good, professional, helpful, “onto it” Agent is not that easy to come by, after submitting offers at Tender and paying out our hard earned cash in Building Reports for houses we haven’t bought, we finally succeeded!

PHEW!

Where to start?

Having worked for conveyancing Solicitors, being involved in residential sales and purchase in Edinburgh as well as buying and selling my own properties, I gained considerable knowledge of that market but, of course, here we were starting from scratch and found it hard!  With the ESPC (Edinburgh Solicitors Property Centre)  and its kin where you will find the majority of properties being sold by member residential sales offices  in the region under one roof (i.e. on one website designed specifically to market property in a certain city) you covered your bases, whereas in New Zealand you start with Trade Me, which I don’t consider to be the best professional option, and Open2view, then trawl your way through individual Real Estate Agency websites and the Saturday paper ads.

Then there is the purchasing process of either Tender, BEO (Buyer Enquiry Over), By Negotiation and Auction to consider and get your head around.

Tender

For prospective purchasers I think the worst is Tender, which is closest to the “Closing Date” scenario we have in Scotland (law is different in Scotland to that of England). Whereas in Scotland you could offer “subject to survey” and this would be perfectly acceptable (although last year the system changed and sellers (vendors) must provide a House Report on their property) here that  is considered a “conditional offer” and that can count against you.  In the Tender process you really want to put in as few conditions as possible to be successful but you can, and we did, end up forking out for Building Reports on properties so you can be secure on what you are potentially buying, i.e. you will end up out of pocket!

Building Report

It doesn’t seem necessary to get a Survey on a property to get a mortgage here (go figure!?), but a Building Report is always wise as what seems like a good, solid house can infact be a money pit in the making!  We used Capital House Inspections for our reports.  They ensured that we didn’t overspend on reports and would tell us if someone else had asked them to carry out a report, check with those clients that they were prepared to share the report and then split the cost of the report between both parties, which was a great saving for us!  The reports had plenty of photos and gave good detail on the maintenance issues in the properties we considered offering for.  Phil and Ailsa are lovely people to deal with, which helps too!

Estate Agents

Finding a good agent is key to finding a property.

Call local agencies and find out who their top agents are, contact them, meet them and let them know you are looking and see if the personality fits as that is also important, and find a good agent to be on your side.  In my view the top agents we came across where Nicki Cruickshank and Glenn Stewart of Tommys, Mary Hivon was lovely and patient but not quite tenacious enough for us, whereas after meeting us Glenn was onto it, emailing with details of properties soon coming onto the market he thought we would be interested in and he would invariably be right, nailing our taste and requirements!

Marcia Paterson of Just Paterson is a lovely, classy lady who was also on the ball, kept us up to date on what was being sold by her team and checking on the things we were looking for, making suggestions of areas we hadn’t considered and very pleasant to deal with.

Success was through Ann Thomas of Remax.  A very personable, warm yet professional lady she was tenaciously proactive, arranged appointments to see houses as soon as they went to market and got us access to view the house we purchased before it went to market, which we are sure made us successful in our purchase with minimal hassles.  Ann has gone above and beyond the expected duties of a Real Estate Agent since settlement of our purchase, too.

Lessons Learned

Be specific in what you are looking for, if you are not sure what that is, go see properties of varying types in various locations to try to narrow it down as it will help agents with their part in the search, also saving you time as you can discount things more quickly and narrow the search.

Don’t compromise on your top three requirements (ours: 1. all day sun, 2. drive on access, 3. good public transport to the city/not too far from the CBD), but be reasonable that some compromise may be required (facing a busy road – double glazing will fix that!).  Be persistent.  Drive by the property at different times, take a walk around the area, go to the local cafe or dairy and feel the neighbourhood vibe.  We have ended up buying in an area we didn’t consider for the first 3 months of our search (10 mins on the train, 15 min drive into the CBD)!

Finally, give careful consideration to the offer and the conditions you wish to add.  I find it astonishing you can buy a house without any legal input, should you wish.  For me, I would make sure you have a Lawyer ready to act (in our case Stephens Lawyers), contact them and keep them in the loop about properties you are considering and make sure they do title searches in advance of offering, at the minimum.  Seek guidance on conditions you may wish to consider adding and get advice on the wording of those conditions.

There is merit in having an unconditional offer – advice out there will state it’s worth around the $10,000 and from our experience it is certainly true, but that said you also don’t want to shoot yourself in the foot either!

There is a provision in the Sales and Purchase Agreement for a pre-sale inspection – what a waste of time!  In Scotland purchasers have 7 days from the settlement date to intimate a claim if there is any fault or any issue with the condition of the property, but here you get to do a pre-settlement inspection…but there is still time for the vendors to make changes, remove things, etc before settlement and then its a case of tough luck for the purchaser!  So, next time I will make a suitable condition to cover our backs,…not that it was an issue for us this time round!

Happy hunting!  …back to the unpacking of boxes for us.

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Bob Campbell’s Wine Diploma Course

As a Wedding Anniversary gift to each other the Kiwi and I registered for Bob Campbell’s Wine Diploma Course, held at Regional Wines in Wellington.  Bob Campbell is one of only 278 Masters of Wine in the world and New Zealand’s leading wine educator, running his well-known courses since 1986. In the course, Bob covered subjects such as how to taste wine like a professional, wine profiling, the language of wine, identifying faulty wines, matching wine and food and cellaring and more.

I wondered what Mr Campbell would be like – personable, friendly, honest, humble, knowledgeable and very entertaining, as it turned out!  He welcomed questions and digressed from time to time, but it was all amusing or interesting.

He enlightened us with ideas such as blitzing a bottle of red wine in the microwave for 30 seconds to get wine to the right temperature, which can totally transform and enhance a wine, also he sometimes freezes leftover wine!

It was a fabulous day, although by mid afternoon I was flagging a little bit as it is quite a bit of information to take in.  Bob is a delightful man and great instructor.  I would happily sign up to one of his courses again.

On the down side, Regional Wines tasting room is a little on the shabby side and could do with a facelift to make a day course a more pleasurable experience!  But the staff are lovely!

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No better place…

than Wellington on a good day!  This was a phrase we heard on a regular basis when we first arrived in the city nearly a year ago.  Today was stunning, this morning in particular being still, blue skied and sunny.  Took some snaps with my mobile phone:

View from the office

View from the office

Harbour

Harbour

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Work Permit/Visa

My current Work Permit/Visa expired on 31 May 2010, so as soon as I returned from the UK at the end of March I submitted my application for a new Permit/Visa to ensure I am legal!

I have already submitted my Permanent Resident Application through the Family Stream (thanks to the Kiwi!) but have been told that this could take a year to process, in fact my application sat in a pile somewhere for nearly 6 months before my application was assigned to someone! (The $700 for my application was taken back in January, though!)

It seems that most Kiwi’s have no idea how much is involved in the immigration process, with the majority of them stunned at the process I have to go through to be in New Zealand legally, despite being married to a Kiwi!  They thought that I automatically got into the country on the basis of being married to a Kiwi.

I cannot just rock up in NZ and get a job.  I, like everyone other immigrant, have to get a Work Permit/Visa allowing me to work within NZ.  To apply for Permanent Residency I have also had to get another Police Certificate (£35 each), a medical ($471) which I got through Life Clinic, as well as providing a whole heap of evidence about my marriage to the Kiwi and our relationship as well as the Kiwi providing a Police Certificate and completing  documentation supporting my application.

In fairness to Immigration NZ my new Work Permit/Visa application was processed within 2 weeks, but I was horrified to find that it will run until mid April next year, so in effect I have lost out on 6 weeks of my current Visa,…or so I thought.  It seems that since I applied for my Permit/Visa before I departed for NZ, but spent 2 months travelling before arriving in NZ, they consider that they have given me extra time.  It is a little confusing.

Anyway, meantime it’s fingers crossed for the old PR!

(P.S We have been married 8 years this month, too!)

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Sunset over Cook Strait

It was such a beautiful autumn day yesterday so we headed out of the city to take a walk along the coast.  With Wellington’s hilly geography it is rare to see a full sunset, so we hung around to watch the sun fall off the horizon over the Cook Strait.  And this is what we saw: -

Sunset

Sunset

Sun falling

Sun falling

Sun gone

Sun gone

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Global Corporate Challenge

20 May 2010 saw the start of the Global Corporate Challenge – a global corporate health initiative where participants aim to take 10,000 steps a day, for 16 weeks!

Yup, we have to take at least 10,000 steps a day!  When we enter our steps on the website they are then converted into Kilometers and added to the rest of my team’s total and assists us in making our virtual journey around the world.  The aim is to improve staff fitness, promote teamwork, foster a positive competitive spirit, be fun and support the workforce to be active, healthy and more productive.  A friend had taken part in a previous challenge so I found out about it, made a case to my boss and after a bit of too-ing and froo-ing about where the budget would come from, as it costs NZ$110 per person, I got the go-ahead to organise it and drum up a team….

Three teams of 7 later, I have 21 members of our team up for it… and now we are all obsessed about how many steps it takes to go to the cafe, the loo, the printer, etc!  So far I have managed to exceed the 10,000 steps a day so so far so good!

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New Zealand – Lifestyle Superpower

Read this article about Why New Zealand is a Lifestyle Superpower on the BBC’s website.

Whilst most of is it spot on, some of it doesn’t quite hit the mark especially with regard to the line stating “Best of all, perhaps, is how non-indigenous New Zealanders live in such harmony with their indigenous compatriots.”  Just watch the news and you will see it is not always soo harmonious!

That said, I felt rather smug reading this and thinking “Yup, and I live there – Whohoo!”.  Have a read!

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The Food Show, Wellington, NZ

In case you hadn’t noticed, the Kiwi and I like our food and wine so The Food Show caught our attention and was promptly added to the Calendar.  Held in the Westpac Stadium in Wellington, The Food Show was certainly popular with constant pinch points giving plenty opportunity to sharpen those elbows!

Irritation

Why do people like to come to a complete stop in the middle of passageways?  Why do people crowd round samples and munch away without giving any thought to anyone wanting to access the table to see and sample produce? They stand and have a full on conversation with their friend/partner whilst you wait and wait for them to get out of the way, ignoring your polite attempt to get to the samples – it seems “excuse me” is wasted on people! Grrrr :-(   Ok, moan over :-)

Taste

I hear from those who have attended The Food Show when it was first established that the take-home freebies have vastly reduced so you could potentially come away empty handed, but unlike “Taste of” food events in the UK there is more scope for munching and swigging away happily on generous freebies at the Show.   Unlike Taste of Edinburgh  Festival, the Food Show does not give the opportunity to try out top chefs food as I expected whereas at the Taste of events you will have top chefs producing a taster of their menus, which you pay a nominal amount for.  But, you DO get the opportunity to watch top chefs create a dish at The Food Show.

Ray McVinnie

We watched Ray McVinnie’s food demonstration.  He cooked a Chorizo and Prawn Salad and Sweet and Sour Chicken with Beetroot, Yoghurt and Walnuts.  Whilst I happily read Ray McVinnie’s recipes in Cuisine and the like, I haven’t considered myself a fan but I am now!  I was taken by how personable he was.  He seemed far less pretentious than he appeared on Masterchef and seems a lovely balanced person with a great sense of humour, he spoke and taught well – I came away rather impressed by Mr McVinnie!  His meal looked divine and I have taken away the recipes for future reference.

The good

Overall the Show was interesting but slightly disappointing at the same time.   On the good side we got to sample plenty wine, with Hawkes Bay particularly well represented. :-)   You get to meet producers and learn about products first hand, as well as opportunities to benefit from Show deals. Cooking demonstrations were interesting and it was nice to see MasterChef NZ represented, with winner Brett and runner up Kelly there too.

The bad

On the down side, ironcially, we struggled to find something substantial to eat for lunch!  Samples and tasters a meal does not make. Considering this is an established show, I felt it lacked suitable organisation – the list of producers/stalls was in alphabetical order which is a nightmare when you are trying to find out what is around where you are located!  Stands which are popuplar cause chaos as they were not wide enough to sustain crowds so they blocked the passageway. Elbows to the ready!

Will I go again?… I shall reserve judgement til next year!

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