The Berjaya Langkawi Island Resort is an unusual choice for us as we don’t tend to favour resorts, but we considered it a treat.
View from balcony to beach
The Resort is around 25 minutes drive from the Airport so I arranged a transfer, costing 40RM for the two of us (note: whereas the return to the Airport at the end of our stay cost 25RM in a taxi). The resort is tucked away from any village or towns and therefore isolated, which added to it’s charm but also caused us frustration. The resort is massive but well built so you don’t notice it’s sprawl with chalets built in Malay style, so sympathetic to the surroundings. When at the beach looking back on the resort, apart from the imposing beach chalets over the water, you would hardly know there is a vast number of chalets up the hillside, which contributes to the Berjaya Langkawi success. Staff were friendly and helpful at all times, always ready with a smile and a “hello”.
Superior Chalet
We were told that we had been given a free upgrade of room from our Superior Chalet booking, which was a pleasant surprise but when we got to the room we were both feeling disappointed. It didn’t meet the mark. The room was poorly maintained and extremely jaded. I can cope with jaded as you can’t expect all hotels to be brand spanking new, but if it’s immaculate and well maintained it’s fine. This wasn’t. I tried not to let it spoil our weekend, but I was feeling put out as this was our highlight, so I decided to put pen to paper and wrote a note to the Assistant Manager expressing my disappointment. We then set out to the Night Market.
On our return we found a note under our door from the Assistant Manager’s office, apologising and asking us to allow them to “serve you well for the rest of your staying”. They are renovating the resort and offered a Rainforest Chalet for us to experience. When I called the office there seemed to be a bit of confusion then I was told that I was now being offered a Rainforest Studio, so we may wish to check it first before moving. We were picked up and taken to the Studio to find a flurry of activity with housekeeping staff whisking around the place for us! Within a few steps we knew we would be VERY happy with this room transfer! Done.
The room was beautiful. 10/10 for customer service.
Berjaya Beach
The beach is pleasant and there were plenty of umbrellas and sun loungers available, although if you prefer the pool you probably need to be more organised. The pool areas were nice too. There are plenty of walks available and you are walking distance from the cable car, which is worth a visit.
Long Island Iced Tea
We like to get out and about to see what life is like and eat locally, but instead we were forced to pay international prices at the resort restaurants for Malaysian meals we would pay a fraction for outside the resort. Had we been there longer hiring a car would have been necessary, in our view. That said, the cocktails at the Berjaya were reasonable! 🙂
Resort holidaying is not for us but if we were to do it the nature of the Berjaya Resort would be my choice.
